ORDER INFO

Rest assured your  jewelry purchase with Sofia Monique Jewelry is safe! We use a Secure Online Paypal Purchase shopping cart. The yellow padlock on your browser will indicate that your transaction is safe.

We do NOT share our customer data with any other party at any time for any reason.
Your order will be processed and shipped within 3 business days. Your Purchase Confirmation,
along the shipping tracking # will be emailed to you for your conveneince.All items
are shipped via US Priority 3 days Insured mail Signature is required at delivery.

RETURN POLICY

As we guarantee 15 days return policy from your date of received merchandise we are confident that upon receipt of your merchandise your jewelry will happily meet your expectations. However if for any reason you will decide not to keep your merchandise, you can return it within 15 days in as-new condition for a full and prompt refund (shipping and handling charges are not refundable).

Please follow procedure: in order to process your return request we require that you:

Contact us at Return@sofiamoniquejewelry.com to receive your Return Merchandise
Authorization # before you return the item. Returned items without an RMA#  will not be processed! Upon receipt of your RMA#, send the item in as-new condition via U.S. Post Office Priority Fully Insured Mail with delivery confirmation, to our address:

Twinnet Technology - Sofia Monique J.
1667 Ocean Avenue Suite 1000
Santa Moncia CA 90401

Upon receipt of the merchandise, you will be promptly refunded.

REPAIRS

We hope you'll never need a repair. However, in the unlikely event you do, we are happy to repair your item free of charge for up to 90 days after purchase. Please note, as our merchandise changes often, some gemstones may not be available for repair, in which case we will make every attempt to find something similar. We will notify you if this is the case.